Return policy

At arvrfx, we are committed to ensuring your satisfaction with our products. We offer a refund service under the following conditions:

1. Refund Eligibility

Damaged or Defective Products: If the product you receive is damaged during shipping or has a manufacturing defect, please reach out to our customer service team within 30 days of receiving the item. We will assist you in returning the product and offer either a full refund or an exchange.

Incorrect Shipment: If you receive an item that is not what you ordered, please contact our customer service team immediately. We will arrange for the correct item to be sent to you or provide a full refund, and we will handle the return of the incorrect item.

Item Not Received: If your order has not arrived within the expected time frame, please contact our customer service team. We will track your order and help resolve the issue, which may include shipment tracking, reshipping, or issuing a full refund.

2. Refund Application Process

To request a refund, please follow these steps:

Contact Customer Service: Reach out to our customer service team via our website or by emailing us at the designated email address. Please include your order number, product details, and the reason for your refund request.

Confirmation: After receiving your refund request, our customer service team will process it promptly and confirm the details of your refund with you.

Refund Processing: Once your refund request is approved, we will process the refund using the original payment method. Please allow several business days for the refund to reflect in your account.

3. Refund Restrictions

Please note the following conditions for refunds:

Return Condition: The item must be in its original condition, with all original tags and packaging intact. We reserve the right to deny a return or issue a partial refund if the item does not meet the return criteria.

Shipping Charges: Shipping charges are typically non-refundable unless the return is due to an error on our part.

4. Contact Us

If you have any further questions or need assistance, please don't hesitate to contact our customer service team. We are here to support you and ensure that your shopping experience is positive and satisfying.

Tel: 61459522299

Email:[email protected]

Address:211 Chloride St Broken Hill NSW 2880